Contacting technical support

If you have a problem requiring technical support you can contactus:

By email at support@stonybrooksoftware.com

By phone at (805) 496-5837

Support hours are Monday through Friday, 8:30-4:30 Pacific Time, USA.

Please provide as much detail as possible about the problem. We need to have a method of duplicating a problem before any resolution can be given. Our programs will generate a DMP call trace file in the case of unhandled exceptions. This file alone may be enough with a description of the bug may be enough to resolve the problem. Unfortunately there is a good chance that this is not the case.

For compiler errors, sample code that can be compiled is usuallynecessary.

For linker errors, the objects and libraries being linked arenecessary. It is not necessary to send the RTL objects and/or libraries.

For environment and editor errors, a sequence of actions to duplicatethe problem is necessary.